1 reviews | Active since Mar 2019
All Gold at Wimpy Brits
So I just had a meal at Wimpy Brits. The meal tasted different (vastly inferior to the normal wimpy goodness I had become accustomed to over the years) - been ordering the same thing for decades. My kid also commented on his meal not tasting the same as always. Was informed that they had run out of the Wimpy brand of tomato sauce so the decision was made to fill the dispensers with All Gold. I just want to know if this is the accepted norm, or is the decision made at franchise level? I know most people would think I'm being petty, but one of the main things I enjoy at Wimpy is the taste of their unique brand of tomato sauce, and would like to be informed beforehand if it has been substituted for a different brand! Nothing against All gold, but I would prefer it to not be on my Wimpy fries :(:(
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
