YJ
Yolanda J

1 reviews | Active since Jan 2016

24 Jan 2016, 16:47

Absolutely poor service

I am not a huge complainer, but today's service t Wimpy Eastgate shocked me to the core. <br> <br> Firstly the waiter forgot to introduce himself and his name was hidden by his jacket. <br> He took out order, which was very simple. 4 streaky bacon meals with brown toast. 3 of the meals with soft eggs and the last one with well done eggs. <br> Simple enough right? Wrong!!!<br> <br> 25 minutes later and nobody checking on us, still nothing. We decided to leave. <br> He stopped us and told us the food is almost ready. <br> When he arrived the way the food was played was simply disgusting to say the least!<br> He brought us white toast and all eggs well done. <br> Then blamed it on the kitchen staff. <br> We asked for the manager. We waited a minute or so for the manager. <br> The manager did not bother to attend to us so we decided to leave. <br> I am disgusted!! I wish I could upload the picture of the plate that was handed to us. <br> <br> We decided to go to Wimpy Bedford. Service was splendid as usual. <br> Never going to wimpy Eastgate ever again!!!

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Replies (1)
Wimpy
Wimpy's reply27 Jan 2016, 12:23
Official
Hello Mkeyona,

Thank you very much for taking the time to report your experience with our East Gate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,