Absolutely NO customer care
<p>On 27DEC2016 me and my family was refused seating at a wimpy franchise based on the fact the we were one less than the max capacity of the booth. I reported this to customer 'care' demanding either an explanation or an official apology from wimpy. I received neither. Twitter did nothing and neither did Hellopeter, where they just responded with the normal cust and paste promise of follow-up. After weeks I got a message that the issue is resolved, thanking me for my interaction. I made an international phone call to wimpy HQ requesting to speak to management. The closest I was allowed wasa PA who promised action. Again nothing. This is not my favourite place, by far. Their food is overpriced bad quality and I stopped there because of convenience. But if you are going to discriminate against me and/or my family it is not something I will just let go. This is a business that should not be doing business.</p>
Thank you very much for taking the time for bringing this matter to our attention. Your comments have been received by our Customer Care and have been escalated to the store they will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Thank you very much for taking the time for bringing this matter to our attention. Your comments have been received by our Customer Care and have been escalated to the store they will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
You really are a bunch of joker aint you. I contacted customer 'care' directly, I even tried speaking to the ceo. DO YOU NOT READ THE COMMENT!!!! This just proves my point about automated responses with no intention to resolve anything. Your stats on hellopeter shows how diligently you respond but not how you resolve.
You really are a bunch of joker aint you. I contacted customer 'care' directly, I even tried speaking to the ceo. DO YOU NOT READ THE COMMENT!!!! This just proves my point about automated responses with no intention to resolve anything. Your stats on hellopeter shows how diligently you respond but not how you resolve.