AM
Anton M

1 reviews | Active since Apr 2018

19 Nov 2018, 10:38

A Wimpy meal is not worth it anymore...

So on yesterday my wife and I visit the Table Bay Mall and go to the Wimpy there for a quick meal. I order the 1/4 chicken & steak and my wife orders the Wimpy burger. What a disappointment!

We start by ordering milkshakes first and ask that they bring it to the table while we look at the menu. We wait for 20 minutes after ordering the milkshakes before they eventually arrive. Shouldn't it take about 5 minutes to make? We order a regular milkshake and a mega, and when we ask if both come with sprinkles, we are told that only the regular comes with sprinkles. Lo and behold, we get two mega milkshakes. Then, when my wife complains that she didn't order the mega, they offer to put sprinkles on it, after just telling us that they don't put sprinkles on mega milkshakes.

When our food arrives, my wife's meal is cold. She sends it back to be warmed up. I am more upset at the size of my steak, which definitely does not look like the one on the menu picture. The wafer-thin piece of **** I got cannot be called a steak, and reminds me of those processed rib burgers you get at the supermarkets. Definitely a case of false advertising! At least the chicken was OK.

R 214 later I am convinced more than ever that 'fast food'='**** food' = 'no value'.

At R160/kg I can buy very decent steaks/chops/ribs, etc at the supermarket, and make it at home in the same time, and I'll get better quality food and will probably pay less for it too. I understand that you have to make a profit, but this was a total rip-off!

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Replies (1)
Wimpy
Wimpy's reply27 Nov 2018, 20:30
Official
Hi Anton
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 
 If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 
 Kind Regards, 
 The Wimpy Team
 Customer Care Line: ***