1 reviews | Active since Feb 2013
A waiter who decided not to serve
I visited Wimpy at Quagga Centre Pretoria on the 16th of September 2017 where Pertunia welcomed me. I requested her to give me a few minutes before placing an order. She then left without coming back and accepting other customers. After 15min another waitress in the name of Sphiwe came to the rescue. Pertunia on the other side didn't even apologise, which showed me that she didn't see her mistake.
Firslty she was not pushed to go find the waitress job so she must know the values of the shop and serve the customers with dignity. We do need people like Sphiwe and Rose who served me the previous day. To the management is a request to the to frequently remind its staff of the values and goals of the shop to try motivate its staff like Pertunia.
Thank you very much for taking the time to report your experience with our Quagga Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Thank you very much for taking the time to report your experience with our Quagga Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.