1 reviews | Active since May 2019
A fly on a Wimpy slush
So not happy with Wimpy Suncoast Casino in Durban. After a slush jug that me and my friends ordered. When we were half way with the slush we noticed that there is a fly. Called the manager by the name of Siya, his customer service was terrible, showed no empathy. He didn't even bother to apologise but kept on stating that the fly must have fled on the jug whilst it was on our table because there is no way a fly would have not been crushed on a slush machine. He kept on asking us if we don't want another slush and kept on asking silly questions as if we the one's who intentionally inserted a fly on the slush. I am so not happy with the service. Even though the slush was voided on our bill. Siya needs some more training as a service manager.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***