HB
Herwyne B

1 reviews | Active since Jun 2016

17 Jun 2016, 10:00

5 of 785 Print all In new window COMPLAINT!!!!!! - WIMPY HEMINGWAYS EAST LONDON

<p>TO WHOM IT MAY CONCERN</p> <p> </p> <p>- WITH REFERENCE TO THE SUBJECT LINE, I WOULD HEREBY LIKE TO INFORM YOU THAT I AM UTTERLY AND GROSSLY DISAPPOINTED IN THE EXPERIENCE I HAD THIS MORNING, 17 JUNE 2016.</p> <p>- I ARRIVED AT WIMPY HEMINGWAYS EAST LONDON AT 07H30; OPENING TIME AS INDICATED ON THE WINDOW IS 07H45, HOWEVER THE SIGN INDICATED THAT THEY WERE OPEN, I ENTERED AS THE DOOR WAS OPENED TOO AND WAITED AT THE CASHIER DESK. THE WORKERS WHOM ARRIVED AFTER ME DIDN'T EVEN GREET.</p> <p>- I WAITED UNTIL ONE PERSON FROM THE BACK MADE AN APPEARANCE, BY THIS TIME IT WAS 07H40.</p> <p> </p> <p>- SHE CONVERSATION WENT AS FOLLOWS:</p> <p>ME: GOOD MORNING, ARE YOU OPEN?</p> <p>WIMPY WAITRESS: NO</p> <p>ME: BUT, THE SIGN SAYS YOU ARE OPEN?</p> <p>WIMPY WAITRESS: MAYBE THEY DIDN’T CHANGE IT YESTERDAY.</p> <p>ME: IT IS 7H40 MAY I TAKE A SEAT SO LONG?</p> <p>WIMPY WAITRESS: NODDED YES</p> <p> </p> <p>- I THEN MADE MY WAY TO A BENCH</p> <p>- I WAITED UNTIL 7.50, NO HAD COME TO ME, I THEN GOT UP AND LEFT.</p>

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Replies (1)
Wimpy
Wimpy's reply17 Jun 2016, 10:36
Official

Thank you very much for taking the time to report your experience with our Hemingways branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care