Wimpy Eastgate

ON the 24TH of November 2024 my fiancée and myself went to Wimpy in Eastgate Mall for a breakfast. Although the Wimpy was practical empty we had to wait a few minutes to be seated. After being seated at last we had to wait another 10 minutes plus for a waiter to pitch to bring us menus. Took us another 15 minutes to get a waiter's attention to take our orders. We had a simple breakfast with coffee and even with Wimpy only having a few customers it took our food a hour to arrive, needless to say it was cold. The same to get a waiter's attention to get our bill to pay. Needless to say we did not tip the waiter as the service was terrible. We also did not make a issue about it at the time. However yesterday my fiancée and her daughter and granddaughter went there again to have something to eat. Exactly the same thing happened throughout the 90 minutes it took them since they arrived to having their food (Needless to say cold again). At that stage my fiancée lost it a bit and asked to speed to a manger on duty. The manager actually came to her and said he saw something was wrong and that he just came on duty. That was around 13H00. Where was the morning shift manager. Why do certain customers get treated like loyalty and others as ****. Why does the owner and managers look down on certain customers and not act against *********** staff. I know why because these managers with their owners is *********** to run a business. The have no customer relations and they think that they are actually doing you a favor to serve you. Wimpy Eastgate will not see me again and I will bad mouth them wherever I go. I will rather go Spur in Eastgate in the future as they treat every customer equal and have customer relation ship.