Extremely Disappointed with the Service at Willow Crest Motors

I recently reached out to Willow Crest Motors with genuine interest in purchasing a vehicle. After spending considerable time discussing options and reviewing details, I ultimately decided not to proceed with the purchase — a decision any customer has the right to make. What shocked me was the completely unprofessional and disrespectful response from the salesman, Dwayne. Upon informing him of my decision, he snapped, “So why do you make people do all that work for nothing?” That comment was not only rude but completely inappropriate. It made me feel like my time and presence were only valued if I signed on the dotted line. Buying a car is a major decision, and customers deserve to be treated with respect regardless of the outcome. This experience left a sour taste and made it clear that customer care is not a priority at Willow Crest Motors — at least not with this salesperson. I won’t be returning, and I certainly won’t be recommending this dealership to anyone.