Excellent Service from Shaun and Willow Crest Motors

I recently had the pleasure of dealing with Shaun Naicker from Willow Crest Motors. Shaun was exceptionally helpful, friendly, and efficient in assisting me in the purchase of a vehicle. He kept in touch with me via telephone, email and WhatsApp during the entire process. After an initial test drive, where we heard an odd noise, the car was immediately sent to their mechanic to be looked at. An update was provided, the required repair undertaken, and Shaun brought the vehicle through to my premises for a second test drive - no need for me to have to go all the way back to Randburg for the second test drive.

Having gone into the process knowing that I was purchasing a second hand vehicle, which the dealership could only know so much about - based on what the previous owner may have disclosed, and any obvious issues that their mechanic may have been able to identify - I was very happy that I was allowed to take the vehicle VIN details and do my own checks on the vehicles history (service history from the manufacturer dealership and external service places) as well as using Auto Traders VIN check system.

There were a series of things that were done to the vehicle once pointed out after inspecting the vehicle - it was done graciously and without haggling with the dealership. This may be down to having such an on the ball salesman in Shaun, or it could be from the general nature of Willow Crest Motors. Either way, it has created a happy customer.

From start to finish in the whole process, I had a "new" car in 7 days. Paperwork was available by the end of the following week (due to the Covid delays at the licencing department).