No care attitude , while im losing my life

My car have been damaged in January due to the error of a garage when they poured petrol into my diesel vehicle.<br> <br> The case was given to Veronika in January and i did explain that this is urgent as i use my car to work with. Since then I have spent R16000 to get my car running and these people have all the time in the word. Documentation that they require is given within a few hours from me but i can not say the same. <br> <br> I have phoned after this place close to 50 times , and keep getting promises of feedback , but not even a phone call. Amanda was very pleasant and tried to assist my.<br> <br> I spoke to Veronika again on friday , asking progress on my case andshe was very rude AGAIN and told me that they are the brokers , and she will handle it. It has now been 2 weeks for their client (ENGEN WILGERS) to make a exess payment of R2500 before my claim can be settled. How long does it take to sort out a claim that was made after your client messed up my life???