SV
Shaunelle V
1 reviews | Active since Feb 2016
17 Feb 2016, 06:08
taste and texture
The same day I complained to Simba is the day I complained to Willards about products I had bought with expired texture and flavour. I immediately received a response from Willards who seemed concerned with my complaint. I gave them contact details to call me. I immediately got a call back and favourable feedback. How is it possible 2 companies can have such extreme responses and customer care issues? Think I'm gonna boycott simba and only buy Willards products in future. Well done Willards.
Helpful (0)
Replies (1)0
Replies (1)
Willards's replyOfficial
17 Feb 2016, 09:02Hello Shauneil,
Thank you so much for your feedback with regards the unfortunate experience you had with our Flings and Cheese Curls. We are so sorry to hear that both products did not deliver to our normal high standard.
We would also like to extend a big thank you for taking the time to publicly applaud our consumer care team!
Kind regards
Tric Stone
Consumer Liaison Manager
Thank you so much for your feedback with regards the unfortunate experience you had with our Flings and Cheese Curls. We are so sorry to hear that both products did not deliver to our normal high standard.
We would also like to extend a big thank you for taking the time to publicly applaud our consumer care team!
Kind regards
Tric Stone
Consumer Liaison Manager
Best regards,
Willards's reply17 Feb 2016, 09:02
Official
Hello Shauneil,
Thank you so much for your feedback with regards the unfortunate experience you had with our Flings and Cheese Curls. We are so sorry to hear that both products did not deliver to our normal high standard.
We would also like to extend a big thank you for taking the time to publicly applaud our consumer care team!
Kind regards
Tric Stone
Consumer Liaison Manager
Thank you so much for your feedback with regards the unfortunate experience you had with our Flings and Cheese Curls. We are so sorry to hear that both products did not deliver to our normal high standard.
We would also like to extend a big thank you for taking the time to publicly applaud our consumer care team!
Kind regards
Tric Stone
Consumer Liaison Manager
Best regards,