disgusting customer service from TLs

<p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Lato','serif'; color: #828282;">We puchased a packed of chips from a garage&nbsp;Willards infact. We opened the chips and it easy stale. We contacted the call center. The so called team leader nicole was one rude. You could heat her breathe heavy on the phone. She kept talking above us and never let us get our point across. She said she doesn't not give out her surname for security. </span></p> <p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Lato','serif'; color: #828282;">I don't understand how can someone in a management position take over a call from a normal agent and not speak with respect. There should be measures in place of training. If a customer is pushed to anger they blame customer maybe look at the manner they communicate or handle a problem. She needs to be retrained or fired from her position because clearly she thinks she's above everyone else and she is in wrong place of eminent.&nbsp;</span></p>