Wilgers Guesthouse

We have booked and paid days in advance for staying during 27-28 September 2023 at The Wilgers Guest house close to Wilgers Hospital. The booking was confirmed. Our sick child was scheduled for an operation early on 28 September. The first communication with the guesthouse manager/owner started when we press the intercom bell to enter during the late afternoon. We were informed that we could not stay there. Alternative accommodation was offered but that didn’t suit our needs. A partial back pay some time in future that excludes booking fees were also offered. This leaves us with a much unwanted situation were additional costs had to be made to solve the situation. There are many unanswered questions. Why was there no communication prior to arrival in this day and age of effortless communication? Was it on purpose to leave little room for any alternatives but the offered alternative? Is this a common practice? Fortunately the booking company was able to facilitate a full back pay about a week later. Obviously this guesthouse couldn’t be recommended at all.