Worst treatment by Wilderness Beach Resort Manager

I travel extensively for Business and Pleasure but have never had a Host cancel a Booking after a query regarding one of his Services offered. After booking on Booking.com to stay at Wilderness Beach Resort, Norman Smith the Host sent me a whatsapp to say they have been without WI-FI for 3 weeks and it will take another several weeks to sort. I told him it is still advertised on the site and that is one of reasons i booked, can he try and sort or get ****le. He then on his own accord, after this query went ahead and Cancelled my booking without prior communication, irrespective of my inconvenience. I was travelling most of today and he just said sort out with Booking.com. In the 1st place, he Cancels the booking after an acceptable query, 2ndly, he inconveniences me and then i have to sort my Refund out and pay another establishment. This is a HOST in the hospitality industry. He also refused to speak on the phone or even discuss anything. I feel this was very unfair treatment, he should have removed the WIFI off his sites and others until sorted as he clearly didnt like anybody querying it. I will be warning other potential Guests of this establishment on various sites as there was NO Apology from his side. I even sent him a message that i will make a plan myself with wifi and was totally happy to stay there for the 3 nights