PATHETIC ATTITUDE FROM WILD CARD STAFF

I have been an active Wild Card member for more than five years and have been visiting SANP parks at least once a year with a family card.<br> In February I renewed my card at Tankwa Karoo National Park and was told by the clerk to discard my old card as I will receive a new card.<br> By beginning April I still have not received a card and called the Pretoria office who then told me that I shouldn't have discarded the old card and that I need to pay R100 for a replacement. I promptly did so on the 21st of April and e-mail the proof of payment to the lady who told me to pay.<br> BY the 13th of August I still have not received a card and when I called Pretoria again was told that the new card was never issued despite the payment and the POP having been mailed to them. No apology, and eventually on the 24th of August I received the card. By now I have lost four months of discounts as I did not have a card, and the confirmation letter which I received to use until I receive the new card is only valid for 45 days after the date of renewal. When I contacted Pretoria to enquire about why I am not getting a full year I only got BAD ATTITUDE. It's pathetic that SANP handles old clients in this way!