No Honour In Guarantee - Still leaks

This is a desperate attempt for Wilcote will just sort out my problem that I have paid for them to fix.

We stay in a double storey house and experienced leaks within the bathroom and lounge area. Accepted a quote from Wilcote- Cape Town in Feb 2015 to repair and paid for extra work that needed to be completed to extend the guarantee period to 5 years as we were advised to do. To date and with the rainfall now in Cape Town I am still experiencing leaks within the aforementioned areas. I have made contact with the company and spoken to Andre Smit close to 20 times over the course of time with regards to the problem and to date the issues are still not resolved.

We currently cannot make use of our lounge area due to the water literally dripping on the floor. I have had to disconnect all audio and TV equipment within to avoid it from damage.

I have 3 kids all under 5 years old and the conditions are basically becoming a serious health problem to them- The interior ceilings are now becoming mouldy and the urgency and feedback with regards to sorting out my problem is not forth coming.

I have wasted numerous calls and time on this company and still have a problem that according to the signed agreement would be solved.

In addition they have indicated additional work to be done last year in terms of our gutters - which I then again paid for thinking that would solve the issue, but here we are with issues.

Its seems that customer service is not one of their priorities- even the franchise owner, Wil Rodgers has not even given me a call to understand our problem after numerous messages were left for him.