NO FEEDBACK ZERO SERVICE

I bought a watch from Wilberry's Watches in June 2021. Early this year I noticed that it wasn't moving properly it kept on missing time. Then I noticed that the arms (both short and long) were lose. I took it back to Wilbery Store in Rivonia (THE MARC with Claudia) for repairs on the 27th of January 2022. The last communication was when Bongani from Customer Service responded on my follow up email. On that response he told me watch was being assessed (28th of March) and he would give feedback the following friday. I haven't heard anything since then. I am not happy with the slow/zero service and lack of feedback.