LP
Lucian P
1 reviews | Active since Apr 2012
21 Jul 2015, 07:55
Non-existent service
Went to Lanseria Airport on Saturday.We decided to go to Wiesenhof to have something to eat & drink before we had to board. Got there at 12:30, waited 5min before a waiter rocked up.Gave us the menu and disappeared. He came back later to take our orders. 45min later, no food, so I got up and paid for our drinks since our food never came. Just before we left, the manager came to us telling us how sorry she is. \We under pressure". What BS is this? Reduce the amount of tables or get more waiters. I sent a mail to head office"
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Wiesenhof's replyOfficial
21 Jul 2015, 08:05Hello itguypta,
Afternoon Lucian - we thank you very much for bringing this to our attention. We did in fact get an earlier email on our website address and our franchisee tried to make contact with you yesterday and did send an email. I am glad that we now have your telephone number so will make direct contact.
Thank you again,
Regards
Brigid Jaucot
Marketing Manager
Wiesenhof
Afternoon Lucian - we thank you very much for bringing this to our attention. We did in fact get an earlier email on our website address and our franchisee tried to make contact with you yesterday and did send an email. I am glad that we now have your telephone number so will make direct contact.
Thank you again,
Regards
Brigid Jaucot
Marketing Manager
Wiesenhof
Wiesenhof's reply21 Jul 2015, 08:05
Official
Hello itguypta,
Afternoon Lucian - we thank you very much for bringing this to our attention. We did in fact get an earlier email on our website address and our franchisee tried to make contact with you yesterday and did send an email. I am glad that we now have your telephone number so will make direct contact.
Thank you again,
Regards
Brigid Jaucot
Marketing Manager
Wiesenhof
Afternoon Lucian - we thank you very much for bringing this to our attention. We did in fact get an earlier email on our website address and our franchisee tried to make contact with you yesterday and did send an email. I am glad that we now have your telephone number so will make direct contact.
Thank you again,
Regards
Brigid Jaucot
Marketing Manager
Wiesenhof