AT
Ann T

1 reviews | Active since Jan 2012

18 May 2015, 10:11

Expensive, atrocious service and bad attitude

On Sunday morning my husband and I went for a quick breakfast at Wiesenhof at Makro in Cape Gate. Firstly the waitron was most unfriendly. We ordered breakfast and after my husband had to inquire after about 30 minutes why we had not yet been fed, he was told it was on the way. After another 15 minutes the breakfast arrived. He had ordered french toast with fried bananas and syrup. Firstly the syrup bottle was so dirty we could not bear to touch it, let alone use it! Then the breakfast arrived - the bananas were definitely not fried, they were still ice cold. My breakfast arrived at the same time with eggs so raw you probably would get bird flu if you had to eat it. The breakfasts were swimming in oil.<br> <br> We decided that because of the uneatable breakfast and the almost hour waiting time, to send it back. I went to find the manager to complain. She was not in the least interested in our complaint and promptly walked to the computer / POS and removed our breakfast from our bill (stating the reason \changed our mind")!!!! WE DID not change our mind! She did not offer any apology and we left. What a sad state of affairs and this is why the place is always empty."""

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Replies (1)
Wiesenhof
Wiesenhof's reply18 May 2015, 10:50
Official
Hello Duckiesa,

Dear Ann good morning and thank you for taking the time to send this through to the head office.

I will be making contact with our team in Cape Town as well as to our franchisee at the said store to investigate further.

Please accept our sincere apologies for receiving such a negative experience - this is certainly not how we wish our customers to be treated and we will be acting accordingly to hopefully ensure that this standard of service immediately improves.

We will contact you shortly to speak to you direct,
Regards,
Brigid Jaucot
Marketing Manager