Wiegenkind - Worst customer service

Very unhappy with the service received from Wiegenkind. I don't normally write bad reviews. As I believe we all deserve a second chance. But it's been 6months. I ordered in January 2021. It's June and I still haven't received my goods. I'm also a small business owner and I understand things don't always go as planned. But the owner has so many excuses, she doesn't provide personal updates. You need to inquire yourself. First there was some festival in China or something, then a delay at customs, then her daughter was ill and now the courier was ******. I have always stayed friendly and calm, I asked for a refund. And she refused. After a Google and Facebook search I came across so many posts from customers that are in the same position. How can so many people be wrong? Or just out to "bash" you and your business? I will in the future warn anyone that wants to buy from Wiegenkind rather not to.