Theft or *****?

I gave this store a long time to come through and have been incredibly patient and kind towards them as I know she’s a work at home mom, which I know is hard! But I’m a work at home mom too and I work damn hard to earn anything extra to spoil my kids now and then. So to be ****** R400 means no Christmas gifts for my three kids! I have only ordered twice from wiegenkind. The first I ordered cute shoes which I was told would take 3 months to arrive. I paid and was happy to wait. When the appointed time came for delivery she contacted me to apologize saying she didn’t get my order and so offered a refund which she promptly did.

Now I ordered again nearly 2 months ago for 4 dresses at her R100 special. I was told they would be delivered mid June. But I have heard absolutely nothing since beginning June. No response to Whatsapp or messenger, which sends an automated reply to only contact via email. But absolutely zero response ever from email! On her Facebook page it gives a form to fill in for refund that you must email and says she can’t regind immediately but will be refunding people still waiting from 2020???!!! So if they’re over 6 months behind, when on earth will we be refunded? And what have they done with everyone’s money that they can’t refund immediately? Not even a hint of communication.

I wonder if they **** people into paying them for orders they know they’ll never fulfill just to get the outlay to place their own orders, with the intention to refund as soon as they’ve made enough sales to get the money back.

Sadly I’ll be taking legal action now.