Pathetic service from Wiegenkind

I purchased items from wiegenkind in February 2021 and was promised delivery by end of March 2021. End of March came and the owner said her child was in hospital and therefore there would be a slight delay. By end of April I still did not receive my items and kept having to message her and ask for feedback. She didn't give any real feedback ever, kept saying the items is coming and sent very rude irritated voice notes to me because i am now badgering her for my items. She then promised me 15 May. 15 may came and went and then I told her I want my items or money back. Her refund policy says if not delivered within 30 days of inital delivery date then a full refund will be given. She then threatened me with her legal team and said she would send me some of my items which had arrived which was 7 items of my 18 items. I accepted that and she said refund for the outstanding 11 items. She also asked for photos of my items ordered and the amount outstanding so she didn't even have record of my order. After the delivery of the 7 items, she kept saying she busy and she will get back to me and I had to message her everyday about refund. After 2 weeks of back and forth she tells me she got news about her cancer and all these bad and **** excuses such as waiting on customs clearance and she hasn't unpacked stock yet.

In short, never order from her, she takes your money and never delivers on time. I waited 3 months for a resolution on this matter and she likes to threaten with her legal team and then blame her companies incompetence on sad stories to make you soft. This experience was just bad and the level of unprofessionalism was astounding.