No goods or communication received - months later

Ordered on 26 February. The owner posted some videos on Facebook regarding her daughter's medical issues which I sympathized with. Received absolutely no personal communications about my order. I enquired on 2 April, and was told a few items outstanding. I enquired again on 11 April where I received a generic message about her daughter's hospitalization and that goods will be received by 30 April. After enquiring a few more times I received a reply about them releasing goods from customs to be received 15 May. After this there was basically no communication and a Facebook post on the page to state that orders will be received by end of May.

The owner ignores all my texts even though our communication and order was done via whatsapp. I sent 4 or 5 emails and numerous texts and today I finally received a form to fill in to request for a refund. I wonder how long my refund will take and if i will get my money back?