Non-delivery of purchased item by Wicount merchant

I've reported a non-delivery issue to Wicount on 16 March and per Wicount's stated 48 hour query turnaround time they are out of SLA, and they make themselves unavailable by telephone by not publishing such contact details.<br> <br> My issue was reported as follows: <br> <br> To whom it may concern. <br> <br> I bought a voucher on 20 Jan (***). I booked the treatment by telephone on the same day for 16:00 on the 14th of March as it's my wife's birthday on the 16th (I. E. Today). When my wife arrived for the appointment on Saturday she was told that the voucher was not valid & she could buy a different voucher from Daddy's Deals. This is unacceptable and I either want my money back or delivery from your supplier.<br> <br> I await a response as I will not abandon the issue.