No Delivery order placed and paid July 2014

Hi <br> <br> I purchased a E-cigarette last year July and received the voucher in Aug-14<br> See details of voucher below , I have not received the item to date. <br> I have sent numerous email to request a refund but have not received any feedback <br> To: [Email Removed]<br> Voucher Number: *** Order Number: DC***<br> Coupon Created: 2014-08-28 11:19:34 Security Code: 98472<br> please assist <br> <br> regards <br> <br> yolande