Wrong etoll charges and no customer care

I've been given the run around after months of talking to incorrect people and Dinesh says that customer care is still investigating. Since OCTOBER!

I did a Rental and it was abruptly stopped due to toll fees incurred.

I stated many times that the statements sent to me were not from my charges. The car was changed twice. And it shows that the cars did a trip to Durban which incurred these charges.

1. Car was swapped due to a cigarette burn. Statement shows a trip to Durban

2. Car was swapped as all etios were being sold. Again, statement shows a trip to Durban.

There is no way possible that I incurred toll bills close to 2k as both justice, Dinesh and the guys at ORT stated. All also stated that this is being investigated and its been months now.

I also paid a deposit which was not refunded to me either?

Please can you let me know what's happening as nobody seems to know the answers and when someone finally decides to respond on whatsapp or pick up the phone they directed me to email customer care. Dinesh has been informed of this for months now via email and whatsapp and noting has been done.

Again, "escalated"