WOODFORD CAR HIRE AND WHY BUY CARS BAD BAD BAD BAD BAD SERVICE

BAD BAD BAD SERVICE!!!! BAD BAD BAD SERVICE!!!! BAD BAD BAD SERVICE!!!! I got this rental late last year, receiving a car from them at the beginning the service was excellent and i even gave them a good rating. Come renewal i was told i needed to pay R3000.00 for contract renewal which was never explained to me and i have no choice cos i needed the car. I paid and the guy named Justice told me it was fully refundable at termination. I paid my monthly contribution on time all the time, i was never over given mileage i kept the car is spotless condition, all the time. I returned the car in March 21 even prior to the end of my lease which was supposed to be in April21, but because i would not be around i made arrangements to return the car and that was also not a problem. Upon signing the car back i was shown and signed for the amount to be refunded to me including the R3000.00 I was told it will take 7 days. Till today,,,,,,, i am the one who is calling, doing follow ups and every time i deal with the different person he/she tells me the same information Today is the 18th of May 2021 and i have not received my refund, still nobody is communicating.

The company together with Why Buy Cars they dont care even if you tell them you are taking this to the public or the council. They just dont care about their customers.

I will never use or recommend this service to anyone only because their customer care sucks and as it is i am not sure if i am going to get my money back. They would not give me the contact details of the escalation manager, until i insisted and was told they are doing me a favor by giving me their email address.

My advise is get into an initial contract and don't renew. That way they wont ask for R3000.00

Why buys Cars and Woodford Care Hire are gonna ruin a good system BAD BAD BAD SERVICE!!!!