Whybuycars fails to refund deposit

Item: Whybuycars
Rating: 1
Author: Francois R

I rented a vehicle from Whybuycars for 9 months. When I returned the vehicle three weeks ago, they promised to refund my deposit within a week. This didn’t happen. I sent emails to Whybuycars and Woodford Car Hire to enquire about the refund of my deposit, and I received an email that this would have happened two days ago, but this didn’t happen. They didn’t answer my email yesterday and today, not did they answer their phones when I tried to phone them today. This is very disappointing.

Helpful (0)

Replies (3)

Whybuycars's replyOfficial

15 Nov 2021, 07:25

Dear Francois

Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.

I'm sorry to hear you had such a frustrating experience that's not what we like to hear. Please allow me to follow up with the Finance department.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.

Thank you for your continued support

Yours Sincerely
Kayla Marriott

Whybuycars's reply15 Nov 2021, 07:25

Official

Francois R's updateReviewer Update

18 Nov 2021, 12:00

They paid my deposit back today. Glad it’s done, but such a pity I had to complain via hellopeter to get it back.

Francois R's update18 Nov 2021, 12:00

Reviewer Update

They paid my deposit back today. Glad it’s done, but such a pity I had to complain via hellopeter to get it back.

Whybuycars's replyOfficial

19 Nov 2021, 07:13

Dear Francois

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

Thank you for your support.

Yours Sincerely

Kayla Marriott

Woodford Group

Whybuycars's reply19 Nov 2021, 07:13