WE BUY CARS Poor customer care! WEBUYCARS

I got a car from WE BY CARS in December, The Papers took nearly two months to get. The car also had a problem with the spare key and the alarm always going off. I have sent the quote for the key to ne programmed from February 2024. I have asked the salesperson once a week for feedback ( Ndzhaka Baloyi ) his after sale service was poor to say the least.

The Customer care contact was even worse (John Wilkinson) ask me for the same quote over and over again, I got no feedback from him and also had to keep emailing for him to give me a solution. I'm not sure how his title is customer! WE BUY CARS has now said after eight months they will noy program the 2nd key when i got the car with two keys as advertised.

I think it's too easy for customer care agents not to do their job (John Wilkinson) and just say

(If you feel an unbiased review is needed, we recommend you reach out to the Motor Industry Ombudsman at www.miosa.co.za. They can give an impartial evaluation and make a binding ruling)

I think WE BUY CARS has grown too big and I'm sure the people at the top have no idea how their staff treat clients.