MH
Michelle H
1 reviews | Active since Dec 2021
14 Dec 2021, 13:20
TOTAL **** - STAY AWAY
If I could rate 0 I would. Very easy to rent a car. YOU CANNOT GET YOUR DEPOSIT BACK. No response on emails, can't get through on phones. We've been promised twice that the payment will be made. It's going on three months now. ABSOLUTELY DISGUSTING that they keep on getting away with this.
Helpful (0)
Replies (3)0
Replies (3)
Whybuycars's replyOfficial
14 Dec 2021, 14:26Dear Michelle
Thank you for taking the time to review our services.
Firstly please allow me to apologize for the delay and any inconvenience caused.
I completely understand your frustration.
Kindly note your refund was escalated to the finance department hence its In the process of getting done.
I can ensure this will be resolved.
Thank you so much for your support and most importantly your patience 😊.
Have a great day further
Stay safe during these tough times.
Kind Regards,
Kayla Marriott
Kayla Marriott
The Woodford Group
Whybuycars's reply14 Dec 2021, 14:26
Official
Dear Michelle
Thank you for taking the time to review our services.
Firstly please allow me to apologize for the delay and any inconvenience caused.
I completely understand your frustration.
Kindly note your refund was escalated to the finance department hence its In the process of getting done.
I can ensure this will be resolved.
Thank you so much for your support and most importantly your patience 😊.
Have a great day further
Stay safe during these tough times.
Kind Regards,
Kayla Marriott
Kayla Marriott
The Woodford Group
MH
Michelle H's updateReviewer Update
29 Dec 2021, 12:44Hi. The payment was received - thank you - BUT less than half of what it should have been with no explanation?
MH
Michelle H's update29 Dec 2021, 12:44
Reviewer Update
Hi. The payment was received - thank you - BUT less than half of what it should have been with no explanation?
Whybuycars's replyOfficial
14 Jan 2022, 11:57Dear Michelle
Thank you for your valued feedback.
Absolutely no problem, its only a pleasure.
Kindly forward us a email on *** to investigate why the amount is less however it could be for additional charges.
Kindly forward us a email on *** to investigate why the amount is less however it could be for additional charges.
We sincerely apologize for your poor rental experience
Thank you so much for your support and most importantly your patience 😊.
Have a great day further
Stay safe during these tough times.
Kind Regards,
Kayla Marriott
Kayla Marriott
The Woodford Group
Whybuycars's reply14 Jan 2022, 11:57
Official
Dear Michelle
Thank you for your valued feedback.
Absolutely no problem, its only a pleasure.
Kindly forward us a email on *** to investigate why the amount is less however it could be for additional charges.
Kindly forward us a email on *** to investigate why the amount is less however it could be for additional charges.
We sincerely apologize for your poor rental experience
Thank you so much for your support and most importantly your patience 😊.
Have a great day further
Stay safe during these tough times.
Kind Regards,
Kayla Marriott
Kayla Marriott
The Woodford Group