NI
Noko I
1 reviews | Active since Jan 2022
28 Jan 2022, 16:31
STRUGGLING WITH DEPOSIT REFUND
I had a good experience with the rental but now I’m struggling to reach the team for a refund. They were very quick to assist when I wanted to rent the vehicle but now that I have returned it no one is taking my calls. I was even considering coming back but after this I wouldn’t even recommend it to anyone
Helpful (0)
Replies (5)0
Replies (5)
Whybuycars's replyOfficial
29 Jan 2022, 08:21Dear Noko
Thank you for taking the time to review our service.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear.
Please be advised refunds are actioned 14 days after return of the vehicle however I have escalated your refund to the finance department.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
We sincerely apologize for the delay.
Thank you for your patience.
Have a great day further
Stay safe
Kindest Regards,
Kayla Marriott
Why Buy cars
Whybuycars's reply29 Jan 2022, 08:21
Official
Dear Noko
Thank you for taking the time to review our service.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear.
Please be advised refunds are actioned 14 days after return of the vehicle however I have escalated your refund to the finance department.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
We sincerely apologize for the delay.
Thank you for your patience.
Have a great day further
Stay safe
Kindest Regards,
Kayla Marriott
Why Buy cars
NI
Noko I's updateReviewer Update
03 Feb 2022, 14:25Hi Kayla
Thank you for the response.
It’s day 15 and I am counting on you guys to salvage what’s left of the relationship because there is NO COMMUNICATION whatsoever. Why do clients have not come here to put a bad review to get your attention? Please do better by using either an SMS or email THE SAME WAY YOU DO WHEN YOU ARE ASKING FOR A CLIENT TO COME PAY!
Hoping this week doesn’t end without the deposit refund before processed.
Thank you for the response.
It’s day 15 and I am counting on you guys to salvage what’s left of the relationship because there is NO COMMUNICATION whatsoever. Why do clients have not come here to put a bad review to get your attention? Please do better by using either an SMS or email THE SAME WAY YOU DO WHEN YOU ARE ASKING FOR A CLIENT TO COME PAY!
Hoping this week doesn’t end without the deposit refund before processed.
NI
Noko I's update03 Feb 2022, 14:25
Reviewer Update
Hi Kayla
Thank you for the response.
It’s day 15 and I am counting on you guys to salvage what’s left of the relationship because there is NO COMMUNICATION whatsoever. Why do clients have not come here to put a bad review to get your attention? Please do better by using either an SMS or email THE SAME WAY YOU DO WHEN YOU ARE ASKING FOR A CLIENT TO COME PAY!
Hoping this week doesn’t end without the deposit refund before processed.
Thank you for the response.
It’s day 15 and I am counting on you guys to salvage what’s left of the relationship because there is NO COMMUNICATION whatsoever. Why do clients have not come here to put a bad review to get your attention? Please do better by using either an SMS or email THE SAME WAY YOU DO WHEN YOU ARE ASKING FOR A CLIENT TO COME PAY!
Hoping this week doesn’t end without the deposit refund before processed.
NI
Noko I's updateReviewer Update
07 Feb 2022, 12:32@Whybuycars I am still waiting‼️
This is ********* business practice
This is ********* business practice
NI
Noko I's update07 Feb 2022, 12:32
Reviewer Update
@Whybuycars I am still waiting‼️
This is ********* business practice
This is ********* business practice
NI
Noko I's updateReviewer Update
07 Feb 2022, 12:37It doesn’t seem like anything has been escalated to any finance team, this is just a copy and paste response because you are running an ********* operation of *****ing withholding deposits
NI
Noko I's update07 Feb 2022, 12:37
Reviewer Update
It doesn’t seem like anything has been escalated to any finance team, this is just a copy and paste response because you are running an ********* operation of *****ing withholding deposits
Whybuycars's replyOfficial
14 Feb 2022, 07:31Dear Noko
Thank you for taking the time to review our service.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear.
Please allow me to follow up with the Finance department and revert with feedback via email.
Please allow me to follow up with the Finance department and revert with feedback via email.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
We sincerely apologize for the delay.
Thank you for your patience.
Have a great day further
Stay safe
Kindest Regards,
Kayla Marriott
Why Buy cars
Whybuycars's reply14 Feb 2022, 07:31
Official
Dear Noko
Thank you for taking the time to review our service.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear.
Please allow me to follow up with the Finance department and revert with feedback via email.
Please allow me to follow up with the Finance department and revert with feedback via email.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
We sincerely apologize for the delay.
Thank you for your patience.
Have a great day further
Stay safe
Kindest Regards,
Kayla Marriott
Why Buy cars