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carl S
1 reviews | Active since Feb 2011
22 Nov 2021, 09:35
Refusal to pay back deposit
Whybuycars/Woodford rentals refusing to return my R3000 deposit as well as R900 fuel top up levy (car was returned filled) siting that I did not keep the car full term and that they only do 3 month rentals. My agreement CLEARLY states 1 month rental and a return vehicle ONE MONTH AFTER the collection date.
Helpful (0)
Replies (19)0
Replies (19)
Whybuycars's replyOfficial
23 Nov 2021, 07:20Dear Carl
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration.
Please note Why Buy Cars either leases the vehicle for minimum 3 months or maximum 6months.
We would like to work extremely hard to gain your trust back.
Please note Why Buy Cars either leases the vehicle for minimum 3 months or maximum 6months.
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
Whybuycars's reply23 Nov 2021, 07:20
Official
Dear Carl
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration.
Please note Why Buy Cars either leases the vehicle for minimum 3 months or maximum 6months.
We would like to work extremely hard to gain your trust back.
Please note Why Buy Cars either leases the vehicle for minimum 3 months or maximum 6months.
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
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carl S's updateReviewer Update
23 Nov 2021, 08:03Hi Kayla,
Check the contract vehicle return date: 7 November 2021!! I went as far as sending *** an email on 2 November 2021 to request extension but as with all my correspondence to your company received no feedback. You have not addressed the refill charges either - I returned a FULL car. You charged me R900 refill service.
Please email me or phone me so we can resolve the matter. You have until COB today, else I'm taking the matter to small claims court.
Check the contract vehicle return date: 7 November 2021!! I went as far as sending *** an email on 2 November 2021 to request extension but as with all my correspondence to your company received no feedback. You have not addressed the refill charges either - I returned a FULL car. You charged me R900 refill service.
Please email me or phone me so we can resolve the matter. You have until COB today, else I'm taking the matter to small claims court.
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carl S's update23 Nov 2021, 08:03
Reviewer Update
Hi Kayla,
Check the contract vehicle return date: 7 November 2021!! I went as far as sending *** an email on 2 November 2021 to request extension but as with all my correspondence to your company received no feedback. You have not addressed the refill charges either - I returned a FULL car. You charged me R900 refill service.
Please email me or phone me so we can resolve the matter. You have until COB today, else I'm taking the matter to small claims court.
Check the contract vehicle return date: 7 November 2021!! I went as far as sending *** an email on 2 November 2021 to request extension but as with all my correspondence to your company received no feedback. You have not addressed the refill charges either - I returned a FULL car. You charged me R900 refill service.
Please email me or phone me so we can resolve the matter. You have until COB today, else I'm taking the matter to small claims court.
Whybuycars's replyOfficial
23 Nov 2021, 16:38Dear Carl
Thank you for your valued feedback.
In response to your review ,kindly note that I have followed up with Why buy cars department who unfortunately stated that deposit is only refundable if client kept the vehicle for full term.
Unfortunately, you only kept the vehicle for 1 month only.
Please note Why Buy Cars either leases the vehicle for minimum 3 months or maximum 6months.
Please note Why Buy Cars either leases the vehicle for minimum 3 months or maximum 6months.
I do apologize that i am unable to assist.
Kind regards,
Kayla Marriott
Woodford Car Hire
Kayla Marriott
Woodford Car Hire
Whybuycars's reply23 Nov 2021, 16:38
Official
Dear Carl
Thank you for your valued feedback.
In response to your review ,kindly note that I have followed up with Why buy cars department who unfortunately stated that deposit is only refundable if client kept the vehicle for full term.
Unfortunately, you only kept the vehicle for 1 month only.
Please note Why Buy Cars either leases the vehicle for minimum 3 months or maximum 6months.
Please note Why Buy Cars either leases the vehicle for minimum 3 months or maximum 6months.
I do apologize that i am unable to assist.
Kind regards,
Kayla Marriott
Woodford Car Hire
Kayla Marriott
Woodford Car Hire
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carl S's updateReviewer Update
23 Nov 2021, 16:43You didn’t even read my reply!
Small claims court it is then.
Kindly send me ALL correspondence, contracts and other relevant information via email. Registered letter to follow.
Small claims court it is then.
Kindly send me ALL correspondence, contracts and other relevant information via email. Registered letter to follow.
cS
carl S's update23 Nov 2021, 16:43
Reviewer Update
You didn’t even read my reply!
Small claims court it is then.
Kindly send me ALL correspondence, contracts and other relevant information via email. Registered letter to follow.
Small claims court it is then.
Kindly send me ALL correspondence, contracts and other relevant information via email. Registered letter to follow.
Whybuycars's replyOfficial
24 Nov 2021, 07:20Dear Carl
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
Whybuycars's reply24 Nov 2021, 07:20
Official
Dear Carl
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
cS
carl S's updateReviewer Update
24 Nov 2021, 08:29Kayla,
You can start by reading my messages and answering my questions. Please save me the BS responses.
You can start by reading my messages and answering my questions. Please save me the BS responses.
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carl S's update24 Nov 2021, 08:29
Reviewer Update
Kayla,
You can start by reading my messages and answering my questions. Please save me the BS responses.
You can start by reading my messages and answering my questions. Please save me the BS responses.
Whybuycars's replyOfficial
25 Nov 2021, 07:32Dear Carl
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
Please be advised i am attending to your query.
We would like to work extremely hard to gain your trust back.
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
Whybuycars's reply25 Nov 2021, 07:32
Official
Dear Carl
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
Please be advised i am attending to your query.
We would like to work extremely hard to gain your trust back.
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
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carl S's updateReviewer Update
25 Nov 2021, 08:25Bla bla bla bla bla. All talk, no action.
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carl S's update25 Nov 2021, 08:25
Reviewer Update
Bla bla bla bla bla. All talk, no action.
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carl S's updateReviewer Update
25 Nov 2021, 10:17Please provide me with a surname for Dinesh for the letter of demand in preparation of small claims court action.
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carl S's update25 Nov 2021, 10:17
Reviewer Update
Please provide me with a surname for Dinesh for the letter of demand in preparation of small claims court action.
Whybuycars's replyOfficial
26 Nov 2021, 07:17Dear Carl
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
As per telecom, kindly be advised feedback was provided.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
As per telecom, kindly be advised feedback was provided.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
Whybuycars's reply26 Nov 2021, 07:17
Official
Dear Carl
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
As per telecom, kindly be advised feedback was provided.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
As per telecom, kindly be advised feedback was provided.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
cS
carl S's updateReviewer Update
26 Nov 2021, 07:38Feedback has not been provided. I'm still waiting for Dinesh to respond.
Per the signed agreement lease period CLEARLY states 1 month. You have not provided anything to the contrary. You are in breach of our agreement.
Per the signed agreement lease period CLEARLY states 1 month. You have not provided anything to the contrary. You are in breach of our agreement.
cS
carl S's update26 Nov 2021, 07:38
Reviewer Update
Feedback has not been provided. I'm still waiting for Dinesh to respond.
Per the signed agreement lease period CLEARLY states 1 month. You have not provided anything to the contrary. You are in breach of our agreement.
Per the signed agreement lease period CLEARLY states 1 month. You have not provided anything to the contrary. You are in breach of our agreement.
Whybuycars's replyOfficial
27 Nov 2021, 09:48Dear Carl
Thank you for taking the time to post this review.
With regards to your query, kindly note feedback was provided.
You may see the below :
Thank you for taking the time to post this review.
With regards to your query, kindly note feedback was provided.
You may see the below :
- Your lease agreement was for 3 months hence its a lease and not a car rental.
- Invoice that you have signed upon collection stipulate 30 days because you have only paid for 30 days and the fact that our system does not allow to open invoices for more than 30 days hence, we request clients to through every month for inspection of the vehicle and opening of a new invoice.
- There was no need for extension hence it was a 3-month lease.
- Please note that refund is only applicable if the vehicle was kept for the full term.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
Whybuycars's reply27 Nov 2021, 09:48
Official
Dear Carl
Thank you for taking the time to post this review.
With regards to your query, kindly note feedback was provided.
You may see the below :
Thank you for taking the time to post this review.
With regards to your query, kindly note feedback was provided.
You may see the below :
- Your lease agreement was for 3 months hence its a lease and not a car rental.
- Invoice that you have signed upon collection stipulate 30 days because you have only paid for 30 days and the fact that our system does not allow to open invoices for more than 30 days hence, we request clients to through every month for inspection of the vehicle and opening of a new invoice.
- There was no need for extension hence it was a 3-month lease.
- Please note that refund is only applicable if the vehicle was kept for the full term.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
cS
carl S's updateReviewer Update
27 Nov 2021, 11:33That is a cool story Kayla/Smangele/whatever alias you guys use to fly under the radar.
I did not sign an invoice - it is a CONTRACT - it has terms and conditions. The date clearly stipulates RETURN - nothing about inspection.
As requested numerous times, please provide me with a name and surname of someone in your legal department so I can issue a formal letter of demand.
I did not sign an invoice - it is a CONTRACT - it has terms and conditions. The date clearly stipulates RETURN - nothing about inspection.
As requested numerous times, please provide me with a name and surname of someone in your legal department so I can issue a formal letter of demand.
cS
carl S's update27 Nov 2021, 11:33
Reviewer Update
That is a cool story Kayla/Smangele/whatever alias you guys use to fly under the radar.
I did not sign an invoice - it is a CONTRACT - it has terms and conditions. The date clearly stipulates RETURN - nothing about inspection.
As requested numerous times, please provide me with a name and surname of someone in your legal department so I can issue a formal letter of demand.
I did not sign an invoice - it is a CONTRACT - it has terms and conditions. The date clearly stipulates RETURN - nothing about inspection.
As requested numerous times, please provide me with a name and surname of someone in your legal department so I can issue a formal letter of demand.
Whybuycars's replyOfficial
29 Nov 2021, 08:07Dear Carl
Thank you so much for your valued feedback.
Kindly forward us a email on *** for assistance.
We would like to work extremely hard to gain your trust back.
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
Whybuycars's reply29 Nov 2021, 08:07
Official
Dear Carl
Thank you so much for your valued feedback.
Kindly forward us a email on *** for assistance.
We would like to work extremely hard to gain your trust back.
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
cS
carl S's updateReviewer Update
29 Nov 2021, 08:30I have been Kayla, as you well know. Despite my efforts you are still witholding contact details for your legal department. I wonder why?
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carl S's update29 Nov 2021, 08:30
Reviewer Update
I have been Kayla, as you well know. Despite my efforts you are still witholding contact details for your legal department. I wonder why?
Whybuycars's replyOfficial
30 Nov 2021, 07:21Dear Carl
Thank you so much for your valued feedback.
Kindly forward us a email on *** for assistance.
As per your request, please find contact details below
- ***
We would like to work extremely hard to gain your trust back.
As per your request, please find contact details below
- ***
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
Whybuycars's reply30 Nov 2021, 07:21
Official
Dear Carl
Thank you so much for your valued feedback.
Kindly forward us a email on *** for assistance.
As per your request, please find contact details below
- ***
We would like to work extremely hard to gain your trust back.
As per your request, please find contact details below
- ***
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
cS
carl S's updateReviewer Update
30 Nov 2021, 07:24Contact details omitted by hellopeter.
I require a NAME, SURNAME and POSTAL ADDRESS.
I require a NAME, SURNAME and POSTAL ADDRESS.
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carl S's update30 Nov 2021, 07:24
Reviewer Update
Contact details omitted by hellopeter.
I require a NAME, SURNAME and POSTAL ADDRESS.
I require a NAME, SURNAME and POSTAL ADDRESS.
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carl S's updateReviewer Update
06 Dec 2021, 10:08Still no legal details received. Name, surname and postal address.
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carl S's update06 Dec 2021, 10:08
Reviewer Update
Still no legal details received. Name, surname and postal address.
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carl S's updateReviewer Update
13 Dec 2021, 11:48To anyone in the same unfortunate situation struggling to get their deposit back from this dishonest organization, I have been advised by the National Consumer Commission to direct my complaint at the Motor Industry Ombudsman of South Africa (MOISA). Complaint form is available online on their website. The are closed until 11 Jan 2022 but I will continue to document my progress getting the matter resolved as well as tips on how to deal with Whybuycars/Woodford Group.
cS
carl S's update13 Dec 2021, 11:48
Reviewer Update
To anyone in the same unfortunate situation struggling to get their deposit back from this dishonest organization, I have been advised by the National Consumer Commission to direct my complaint at the Motor Industry Ombudsman of South Africa (MOISA). Complaint form is available online on their website. The are closed until 11 Jan 2022 but I will continue to document my progress getting the matter resolved as well as tips on how to deal with Whybuycars/Woodford Group.