Poor communication

Item: Whybuycars
Rating: 1
Author: Pem M

Since I started the rental in June everything was perfect until the car radio suddenly stopped working. I reported this to Whybuycars 4 weeks ago and the technicians told me they need to consult with Toyota and will call me back. I'm still waiting for that call. Last week I contacted Whybuycars again to remind you that the radio is still not working and once again the technicians told me they need to consult and will call me back. I'm still waiting for that call.

Helpful (0)

Replies (2)

Whybuycars's replyOfficial

28 Aug 2020, 14:23

Dear Pem

Thank you so much for your feedback

i will be using your feedback as a learning tool to improve our services in every way possible.

Thank you so much for your continuous support,

Pleas stay safe during this difficult and uncertain time we are faced with.

Yours Sincerely,
Samantha
WoodFord Group

Whybuycars's reply28 Aug 2020, 14:23

Official

Whybuycars's replyOfficial

20 Oct 2020, 10:08

Dear Pem

Thank you for your patience whilst I attended to your inquiry.

I have just contacted our Tambo Branch, you are welcome to take the vehicle back for them to do a swop for you.

I am extremely sorry for this issue.

Please speak to Olewethu as she is aware of this after my call to the branch.

Thank you

Yours Sincerely
Samantha
WoodFord Group

Whybuycars's reply20 Oct 2020, 10:08

Official