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RG
Richard G

1 reviews | Active since Jun 2017

18 Feb 2022, 15:33

Outrageous Pricing !!!!

<div>After renting/Leasing with Why Buy cars for nearly a year now it appears that they have no appreciation for customer loyalty, and their prices are astronomical R11400 to rent a Picanto have you guys gone nuts!!!!! seems like you took the glowing review when I first joined you, and have now shown myself and other loyal clients (judging by other reviews here) the middle finger in return for loyalty !!!! well my loyalty ends on the 28th Feb</div>

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Replies (6)
Whybuycars
Whybuycars's reply26 Feb 2022, 08:37
Official
 
Dear  Richard 
 

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. I am extremely sorry that you are experiencing this much frustration. 

I am saddened to read that you are unhappy. As a customer representative of Why Buy Cars my goal is to ensure our customers are always happy. 

Thank you so much for your patience in this regard. 

 

Yours Sincerely 

Shaylene Hill

Why Buy Cars Group 

RG
Richard G's update28 Feb 2022, 07:11
Reviewer Update
Then Why am i still awaiting a response to my emails addressed to *** that were sent on the 22/12/2021 and another regarding pricing sent on the 12 January 2022 ????
Whybuycars
Whybuycars's reply01 Mar 2022, 07:18
Official
Dear  Richard 

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
Thank you for your support.

Yours Sincerely 
Shaylene Hill 
Why Buy Cars Group








RG
Richard G's update03 Mar 2022, 07:27
Reviewer Update
How about ensuring my Deposit is returned within 72hours as promised and stated in the contract, which for the record is by close of business today !!! would hate to come to the Woodford office tomorrow and cause a scene if i still haven't received it back.......and mark my words i shall be there at the woodford office tomorrow if not received by COB today.
Whybuycars
Whybuycars's reply07 Mar 2022, 07:48
Official
  
Dear Richard 
 
I trust you are well 
 
Thank you for contacting me.
 
My apologies for any inconvenience caused 
 
Please be advised refunds are actioned 14 days after return of the vehicle however I have escalated your refund to the Finance department 
 
We sincerely apologize for your poor rental experience 
 
Thank you for your support and most importantly your patience 
 
Have  a great day further 
Stay safe 
 
Kindest Regards, 
Kayla Marriott 

RG
Richard G's update08 Mar 2022, 08:17
Reviewer Update
Oh My shall i post the email you guys sent me last week saying it would be 10 days !!!!! really you guys are just useless, well every post i see of yours on social media shall met with a reflection of my experience...........Do not use this company people....... as you can see they just don't want to give the deposit back, sounds like a company in trouble & most likely rolling debt or refunds wait for a new client to pay for an old client !!!!!!!!!