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Brandon B

1 reviews | Active since Nov 2017

08 Sept 2021, 05:46

HAPPY TO TAKE YOUR DEPOSIT, LONG STORY WHEN STILL ATTEMPTING TO GET IT BACK

Good morning

I have returned my lease vehicle on 29 August 2021, a couple of days prior to its actual due date. I was told the deposit would be paid back to me within 3 working days. It is now the 8th of September 2021 and nothing is reflecting in my account. When contacting your offices your are bounced from one incompitent person to the next. I was then given e-mail addresses to send my query through to and I having been doing that every morning and every afternoon hoping for some feedback but absolutely no feedback received. My lease contract number is PINE-5563, vehicle number is W373, vehicle registration is ND517126 and I can be contacted on *** or by e-mail on ***

0
Replies (9)
Whybuycars
Whybuycars's reply08 Sept 2021, 10:24
Official
 
Dear Valued Customer 
 
I trust you are well 
 
Thank you for your inquiry 
 
My apologies for any inconvenience caused 
 
Please be advised refunds are actioned, 14 days after return of the vehicle 
 
Kindly note feedback was provided on the dates below 
 
-Monday 06/09/2021 ( 3:56PM) 
-Tuesday 07/09/2021 (10:11AM) 
-Tuesday 07/09/2021 (2:48PM) 

My apologies once again 
 
Thank you for your patience 
 
Have  a great day further 
Stay safe 
 
Kindest Regards, 
Kayla Marriott 
 
BB
Brandon B's update14 Sept 2021, 19:45
Reviewer Update
Good evening Kayla

I have never received any feedback on any of the dates and times you have mentioned. Kindly forward the correspondence to me via email to *** I paid a deposit of R3000.00 when I took the lease. I just received a deposit in my account from Woodfords for an amount of R1234.00, where is the rest of my R3000.00?

Thanks
Brandon
***
Whybuycars
Whybuycars's reply15 Sept 2021, 07:13
Official
Dear Brandon 

Thank you for your valued feedback.

Please be advised feedback will be provided via email 

My apologies once again 
 
Thank you for your  support and patience 
 
Kindest Regards, 
Kayla Marriott 



BB
Brandon B's update15 Sept 2021, 11:23
Reviewer Update
Good day

I have received feedback via e-mail and I am not happy at all. Firstly, I returned the car before the initial return date and I was charged a late fee of R34.06, secondly I paid R800.00 for fuel the day my lease started but you are charging me R664.66 for a fuel top up and R75.00 for a fuel top up surcharge. Please refund me my money that is owed to me. I am shocked at the stunts you are pulling.

Very very disappointed
Brandon Booysen
***
Whybuycars
Whybuycars's reply15 Sept 2021, 16:51
Official
 
Dear Valued Customer 
 
I trust you are well 
 
Thank you for your patience whilst I attend to your query. 
 
We sincerely apologize for your poor rental experience 
 
In response to your email please note I have addressed this query with senior management who profusely apologized for the inconvenience caused. 
 
Please be advised that you have been credited for fuel 
 
Thank you for your continued support 
 
Enjoy the rest of your day 
Stay safe 
 
Kindest Regards, 
Kayla Marriott 
The Woodford Group 
BB
Brandon B's update20 Sept 2021, 12:02
Reviewer Update
Good morning

I am following up on the credit for the fuel and fuel top up surcharge? I have not received the credit as yet.

Regards
Brandon
***
Whybuycars
Whybuycars's reply21 Sept 2021, 07:24
Official
Dear  Brandon 

My apologies for the delay and any inconvenience caused 

Please be advised feedback will be provided via email 

Thank you for your support and patience 

Enjoy the rest of your day 
Stay safe 
 
Kindest Regards, 
Kayla Marriott 
 

 
BB
Brandon B's update12 Oct 2021, 07:32
Reviewer Update
Good morning

My query has been ongoing since 8 September and has still not been resolved. My refund has been with your finance team for over a week now! I have been sending e-mails to you everyday and no one is responding to me. Please pay me what is owed to me so I can move on from this horrible experience you are putting me through.

Very disappointed
Brandon
***
Whybuycars
Whybuycars's reply13 Oct 2021, 07:11
Official
 
Dear Brandon Booysen 

Thank you for your patience whilst I have been attending to your query. 
 
We sincerely apologize for the delay and any inconvenience caused. 
 
Please be advised your refund was actioned on the 11/10/2021. 

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us. 
 
Thank you for your support. 
 
Enjoy the rest of your day 😊 
Stay Safe 
 
Kindest Regards, 
Kayla Marriott 
The Woodford Group