Frustrated with their service

I really like their service at first, as they promise that everything is covered including maintenance and failures that you might have with their cars. That was not a case with me as Friday the 09th of October 2020, I had a breakdown with their car that I was leasing. The guy came and assess the vehicle. Since it was not driveable it had to be towed. He left me in the garage waiting for a tow truck. After t hours of waiting the tow truck came. the car was towed and I was left stranded in the garage to get my way home. Even though I have paid for the whole month and my lease was supposed to expire on the 25th of November. No communication has been made with me ever since. I do not have a car and I have to use public transport to and from work hence the reason I leased the car with them.