FALSE PRETENCE

Service was good when the car was collected at airport but that's where it ended.

Four months ago I sold my car and at the time I decided to rent a car and this was a good deal. I received a call out of nowhere to ask where I was cause someone was waiting at my house to inspect the car? I asked them to wait until I was done with my appointment then drove home so have the vehicle inspected.

First we were asked to pay the first month's rental and contract fee upfront which was understandable. The inspection also became a monthly arrangement where they would come to our house for inspection. after the 3 month period I received a phone call from Danesh in Durban who informed me they now want a deposit plus the month's rental which was never mentioned before and i would have to re-apply? After I referred friends,family and colleagues to them I very much regret doing so because they received even worse service than me. My one friend stays 75km from OR Tambo and they expect him to drive to them on his own cost to have the car inspected even though you only aloud a certain mileage per month. My contract was renewed for another 3 months by Danesh and he said no need for the deposit anymore and i must only pay the months rental as per Agreement.

At the beginning of the 5th month they phoned and told us we need to bring the car to the airport for inspection and the rules changed they no longer come to our house for inspection. I drove to the airport to have the vehicle inspected and pay for the month's rental as agreed. When I arrived at the airport I was told that the vehicle was supposed to be returned not inspected. I even confirmed before i left too the airport that it is only for inspection and to fit new number plates and they said yes. My account was clean and always paid on date and not even went over the mileage limit,not even close. I was never informed about this. Then they asked how far we stayed from the airport as that they will do us a favor and drop us of at my house. If they just said the Agreement is done and please return the vehicle, i would have done it with pleasure but the did it under a False Pretense.

The way we were treated made me feel like we stole or misused the vehicle and it got repossessed from me. We had to wait for almost an hour before the driver arrived to take me back home.These people don't honor anything to which they agree upon. the rules and stories always seems to change - to me it seems that they hoping for a busy festive or holiday season and now they need the vehicles back, and using every excuse to get the cars back. During lock down they did not make money and needed all the support they could get and now that they get more busy and the loyal clients are just not good enough.

They part of Woodford Car Rental. If there service is bad with WhyBuyCars then it will be the same with the affiliated company,Woodford Car Rental.

Terrible Service.....