CG
Carla G
1 reviews | Active since Oct 2020
01 Dec 2020, 09:02
Double Payments and Debit orders!!!
I am really regretting dealing with WhyBuyCars/Woodford Car Rental. I made a payment in person with my card when I went to the airport to do my inspection and now I have been debited from my account. The phone goes unanswered and nobody responds to my emails or WhatsApp messages. This is a really ********* and disorganized business!! I wish I had never dealt with them
Helpful (0)
Replies (3)0
Replies (3)
Whybuycars's replyOfficial
01 Dec 2020, 09:18Dear Carla
Thank you for your valuable feedback.
I am extremely sorry for this issue you are experiencing. Please kindly allow me time to look into this matter and obtain precise information from our why buy cars team and I will respond accordingly.
'
Thank you for your patience whilst I attend to this issue.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your valuable feedback.
I am extremely sorry for this issue you are experiencing. Please kindly allow me time to look into this matter and obtain precise information from our why buy cars team and I will respond accordingly.
'
Thank you for your patience whilst I attend to this issue.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Whybuycars's reply01 Dec 2020, 09:18
Official
Dear Carla
Thank you for your valuable feedback.
I am extremely sorry for this issue you are experiencing. Please kindly allow me time to look into this matter and obtain precise information from our why buy cars team and I will respond accordingly.
'
Thank you for your patience whilst I attend to this issue.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your valuable feedback.
I am extremely sorry for this issue you are experiencing. Please kindly allow me time to look into this matter and obtain precise information from our why buy cars team and I will respond accordingly.
'
Thank you for your patience whilst I attend to this issue.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Whybuycars's replyOfficial
04 Dec 2020, 09:25Dear Carla
Thank you for your patience while I attended your inquiry.
As promised, I have attended to your refund which was a major concern to you. This was processed and proof of payment was sent.
Please could you contact me directly should you require any further information or assistance as I am here to help.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your patience while I attended your inquiry.
As promised, I have attended to your refund which was a major concern to you. This was processed and proof of payment was sent.
Please could you contact me directly should you require any further information or assistance as I am here to help.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Whybuycars's reply04 Dec 2020, 09:25
Official
Dear Carla
Thank you for your patience while I attended your inquiry.
As promised, I have attended to your refund which was a major concern to you. This was processed and proof of payment was sent.
Please could you contact me directly should you require any further information or assistance as I am here to help.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your patience while I attended your inquiry.
As promised, I have attended to your refund which was a major concern to you. This was processed and proof of payment was sent.
Please could you contact me directly should you require any further information or assistance as I am here to help.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
CG
Carla G's updateReviewer Update
04 Dec 2020, 11:38Hi Samantha,
thank yo so very much for resolving my refund so promptly. I am happy to say that i was contacted immediately upon posting this review and Samantha went over and above what was expected and my refund was paid the same day. I am happy that the customer service team is able to quickly step in and resolve issues as WhyBuyCars takes their reputation seriously as a reputable service provider.
thank yo so very much for resolving my refund so promptly. I am happy to say that i was contacted immediately upon posting this review and Samantha went over and above what was expected and my refund was paid the same day. I am happy that the customer service team is able to quickly step in and resolve issues as WhyBuyCars takes their reputation seriously as a reputable service provider.
CG
Carla G's update04 Dec 2020, 11:38
Reviewer Update
Hi Samantha,
thank yo so very much for resolving my refund so promptly. I am happy to say that i was contacted immediately upon posting this review and Samantha went over and above what was expected and my refund was paid the same day. I am happy that the customer service team is able to quickly step in and resolve issues as WhyBuyCars takes their reputation seriously as a reputable service provider.
thank yo so very much for resolving my refund so promptly. I am happy to say that i was contacted immediately upon posting this review and Samantha went over and above what was expected and my refund was paid the same day. I am happy that the customer service team is able to quickly step in and resolve issues as WhyBuyCars takes their reputation seriously as a reputable service provider.