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JK
Jack K

1 reviews | Active since Jan 2022

14 Jan 2022, 10:38

Deposit refund

Hi. I am deeply disappointed with Woodford Car Hire, WhyBuyCars. Despite me escalation with the payment of my deposit, nothing has been done and I keep getting vague answers from the Customer Care (lack of) dept. When it comes to getting payments from clients, everything is done so quickly, but it's been weeks now and I still have not been refunded my deposit.

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Replies (8)
Whybuycars
Whybuycars's reply14 Jan 2022, 10:43
Official
 
Dear  Jack 

Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention. 

I'm sorry to hear you had such a frustrating experience that's not what we like to hear, Please allow my customer team to investigate and provide feedback, if you ever need assistance at any time, you can consult my customer care team on *** 

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us. 

Thank you for your continued support as we address your query 

Yours Sincerely 
The Woodford Customer Care Team
Kayla Marriott 
Whybuycars
Whybuycars's reply14 Jan 2022, 10:46
Official
 
Dear  Jack 

I trust you are well.

Thank you for your patience whilst I have been attending to your query. 
 
Firstly please allow me to apologize for the delay and any inconvenience caused.
 
Please be advised your refund was escalated to the finance department hence its in the process of getting done.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us. 

Thank you for your continued support.

Yours Sincerely 
The Woodford Customer Care Team
Kayla Marriott 
JK
Jack K's update14 Jan 2022, 11:03
Reviewer Update
That's what you've been saying for sometime. You keep saying that am on the current batch to be paid, but nothing has been happening. You don't give specific date when payment will be done. Does this require essa suleman to be involved? Please - be as specific as when you kept deducting money from my account.
Whybuycars
Whybuycars's reply14 Jan 2022, 11:54
Official
 

Dear  Jack 

Thank you for your patience whilst I have been attending to your query. 
 
Kindly note your refund is currently with the finance department.
 
Please be advised feedback will be provided via email

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us. 

Thank you for your continued support.

Yours Sincerely 
The Woodford Customer Care Team
Kayla Marriott 

 
JK
Jack K's update14 Jan 2022, 14:48
Reviewer Update
I still have not received any email with the details?
Whybuycars
Whybuycars's reply14 Jan 2022, 16:54
Official
 
Dear Jack
 
Thank you for your valued feedback.
 
My apologies for the delay and any inconvenience caused. 

Kindly refer to your emails hence i have provided feedback.

Please kindly bear with us.

We can ensure you this will be resolved. 
 
Thank you for your support and most importantly patience. 
 
Have a great day further 
Stay safe during these tough times 
 
Kind regards 
Kayla Marriott 
Customer Care 
JK
Jack K's update19 Jan 2022, 10:59
Reviewer Update
Hi Kayla,

You said you will provide feedback on the progress on Monday, but you have not gotten back to me and you guys are ignoring my emails.
Can I please have my deposit?
Whybuycars
Whybuycars's reply19 Jan 2022, 11:16
Official
 
Dear Jack
 
Thank you for your valued feedback.
 
My apologies for the delay and any inconvenience caused. 

Please allow me to follow up with the finance department and revert with feedback.

We can ensure you this will be resolved. 
 
Thank you for your support and most importantly patience. 
 
Have a great day further 
Stay safe during these tough times 
 
Kind regards 
Kayla Marriott 
Customer Care