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Maloka T

1 reviews | Active since Apr 2015

06 Apr 2021, 16:24

Bad Management Attitude

The company is run by inexperienced managers who make decisions out of emotions, you go over the kilometers allocated they charge you and seize the car as if you stole it. The frontline staff only know how to process customer payments and nothing else. It's chocking. They are not customer driven at all!!!

0
Replies (6)
Whybuycars
Whybuycars's reply07 Apr 2021, 09:23
Official
Dear Maloka

Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.

I'm sorry to hear you had such a frustrating experience that's not what we like to hear.

We would like to work extremely hard to gain your trust back.

Thank you for your support.

Yours Sincerely
Kayla Marriott
Woodford Group

MT
Maloka T's update21 Apr 2021, 14:01
Reviewer Update
Thanks for your response.

However, I'm still struggling with a refund of the deposit and other mistaken charges. Dinesh is aware but I'm struggling to get feedback from him and other stuff members.

Your assistance will be highly appreciated with this.

Whybuycars
Whybuycars's reply08 Jun 2021, 16:02
Official
Dear Valued Customer 

 Thank you for your valued feedback.

I really do apologize for the inconvenience caused .

I do understand your frustration.

Please be advised that I asked the why buy cars  department to contact you 

Kindly provide me with your rental agreement number 

My apologies once again 

Thank you for your patience 

Kindest Regards 
Kayla Marriott 
MT
Maloka T's update10 Jun 2021, 16:41
Reviewer Update
HI Kayla

I have received a sickening feedback from Whybuycars team, they want me to come and fetch the wheel cabs that I returned long time ago after requesting refund for so long.

It's really alarming to me to wonder if I'm dealing a registered business or ********?

They haven't mentioned an obvious refund of a mistaken petrol charge yet.

I will see what I can do to exercise my rights as a customer.

WhyBuysCars does not deserve any support at all.

Thanks for trying Kayla.

Regards
Maloka
Whybuycars
Whybuycars's reply11 Jun 2021, 13:18
Official
Dear Maloka 

I trust you are well.

I really do apologize for any inconvenience caused 

We would like to work extremely hard to gain your trust back.

Thank you for your support.

Yours Sincerely
Kayla Marriott

 
MT
Maloka T's update14 Jun 2021, 08:22
Reviewer Update
Thank you, noted.

Regards