ABSOLUTELY REGRET DEALING WITH THIS COMPANY

We approached them because our car was off the road and we desperately needed transport. My wife was involved in a car accident on the 31st of August. She was sandwiched between 2 cars. An accident which absolutely NOT her fault. We followed the process and phoned the emergency number, but it seems even they were unsure of what to do. We were told to drive the car to the depot somewhere in Jhb CBD. I said that's too far and asked if I can rather take it back to the airport where I got it from. Lucky I didn't go to Jhb CBD, they would have left me stranded there! I was then told that a tow truck would be sent to collect the vehicle at MY expense! I eventually had to get a friend to tow me to the airport, where my wife and I were told that we would have to pay an excess of R12k! They initially agreed and said they would pursue the person who caused the accident. We woke up this morning to find they have debited my wife's account! I told them that we cannot afford a lump sum like that, we have rent to pay. We were not even given the option to pay it off. Absolutely heartless! To just debit our account in these difficult times. We are now worse off than we were before we did business with these people. Nothing but regret! We were good customers, made sure we paid on time, looked after the vehicle meticulously and this is how we are repaid.

They are only good to you when they are taking your money, if ever you are in difficulty, they are not willing to help.