Exceptionally poor service

Support and customer service is absolutely shocking.

order a mask and battery on 10 Dec, i follow up 2 weeks later and get an oh sorry, we can't ship batteries. okay, i'll accept a full new whoop package. Order number on 26th Dec. yes i understand holidays... again, never receive any update, so i follow up again and again. they resubmit another new order on 27 Jan. another week later and still no update. Another email has just been sent.