Poor communication and not keeping the client informed.

I would like to bring your attention to an issue I encountered with my recent order. I have received my order today and I have realized that wholesurgical operates on legitimate business practices.

However, I would like to express my disappointment with the sluggish service and inadequate communication I experienced whilst placing my order. I placed my order two weeks ago, and despite trying to communicate via telephone and email, I battled to get feedback on the status of my order. Sadly, my request for a refund went unanswered and I had to buy the product from another vendor.

My primary concern is not the product, but rather the slow communication and lack of service that I was subjected to in the ordering process. I urge you to improve on this aspect of your service, as it is crucial in building and maintaining customer satisfaction and retention.