1 reviews | Active since Feb 2024
Whitfields Property
Our residential complex is managed by Whitfield and oh my Gosh what a mess, I can't wait for us to vote them out. Together with the trustees they behave as if they are our landlords and we are renting from them. One of the trustees physically assaulted a female security guard, the videos are available and he is seemingly still working as a trustee, I am not sure how that works. Is it an innocent until proven guilty situation? when there is footage. GBV is a serious issue in our country and if a managing agent does not take corrective action to discipline trustees who go around beating women up, then we have failed. Maybe one day when I am in disagreement with one of the trustees, I can expect to get a smack down myself. If corrective action was taken, it was never communicated with me as an owner of a unit in the residential complex. We had an incident where the security guards were asleep on duty and we had a break in, the ****s had all the time in the world to inspect our complex and entered a unit and took TV's and cellphones, I asked for footage over 2 weeks ago and I am told that I have wait for the trustees to agree if I am worthy of the footage. My account is up to date, each time I speak to Devon he always hides behind the trustees, we have not had an AGM since 2019, when I ask Devon he says that there are trustees who do not want to sign financials, I mean, they take us for imbeciles 2020, 2021, 2022, 2023, The trustees are not GOD, whenever residents raise issues of concerns they are threatened with legal action, I mean where in the world has an employee avoided accountability and threatened with legal action? If the heat is too much get out, I am certain there are a million credible managing agents that would love to work for us. I have read most of the comments here and I can safely say that Whitfield is a real nightmare and I am sick of them. I wrote to CSOS to ask that they assist us with an AGM because this is sickening. I have engaged them and I will go to all social media platforms to voice my concerns because they always hide behind trustees, some of whom were never appointed in the right way. When you ask to view contracts and financials they refer you to their offices to view excel documents, I mean. If there was nothing to hide they would share those documents with the very people who pay them. I have asked Devon to come and engage us as residents because we are not happy, I hope he takes my advice one day.
A Managing Agent is a service provider appointed by the Body Corporate to provide administration services, where necessary sectional title advice, and other services that are defined in a service level agreement agreed with the Body Corporate trustees.The Managing Agent of a ST Scheme operates as a service provider under the control and direction of the trustees.
A Body Corporate is run and controlled in terms of Sectional Title legislation by the trustees of the scheme who should be voted in annually at the AGM as trustees stay in their office until the end of the next AGM following the AGM when they were elected. The trustees are the managers of your scheme and the Managing Agent (MA) takes all its directions from the elected scheme executives (trustees) where the MA has no legislative powers to over-ride the trustees in their decision. It is up to the owners to hold their trustees to account and to ensure that they fulfil their fiduciary duty as is required by the governing ST legislation.
It is the trustees who must call an AGM and prepare all the legislated documentation required. , The MA has nor powers to do so. It is the trustees who must sign off the financial accounts that are considered by the members at the AGM.
The Managing Agent has no control in this regard, and the owners should approach the CSOS in order to compel the trustees to sign off the financials and call the AGM. The owners must engage with the elected trustee group and can escalate their concerns through lodging a dispute with the trustees through the CSOS in terms of section 39 of the CSOS Act. The alternative is to get 25% of owners together ( measured by PQ) to request in writing that the trustees call an SGM with the owners providing the agenda which may include the removal of the existing trustees and the election of new trustees. If they fail to do so in a reasonable period then the owner group of more than 25% by Value can call the Special General meeting ( with our assistance)
In terms of your scheme's documentation, Whitfields has nothing to hide, but we follow the requirements of the ST legislation and direction from the trustees. Any Owner is allowed to view the schemes documentation that they have requested to see in writing by making an appointment during work hours and come and view and copy such documents at the Whitfields offices.
In the matter that you raise about the security guards, Whitfields does take GBV very seriously but again such matters have to be dealt with by the parties concerned and require ******** charges to be laid. The trustees would have to raise the matter with the security company as they appoint the security company and manage them as a service provider to the scheme.
The security company does not work for Whitfields but for the Body Corporate, and is a service provider like ourselves and are ultimately appointed and controlled by the trustees.
Should you require any further clarifications please address an email to *** and we will try to assist you as best we can to provide you with the options that are provided in ST legislation.
Yours faithfully The Whitfields Management Team.
Best regards,
A Managing Agent is a service provider appointed by the Body Corporate to provide administration services, where necessary sectional title advice, and other services that are defined in a service level agreement agreed with the Body Corporate trustees.The Managing Agent of a ST Scheme operates as a service provider under the control and direction of the trustees.
A Body Corporate is run and controlled in terms of Sectional Title legislation by the trustees of the scheme who should be voted in annually at the AGM as trustees stay in their office until the end of the next AGM following the AGM when they were elected. The trustees are the managers of your scheme and the Managing Agent (MA) takes all its directions from the elected scheme executives (trustees) where the MA has no legislative powers to over-ride the trustees in their decision. It is up to the owners to hold their trustees to account and to ensure that they fulfil their fiduciary duty as is required by the governing ST legislation.
It is the trustees who must call an AGM and prepare all the legislated documentation required. , The MA has nor powers to do so. It is the trustees who must sign off the financial accounts that are considered by the members at the AGM.
The Managing Agent has no control in this regard, and the owners should approach the CSOS in order to compel the trustees to sign off the financials and call the AGM. The owners must engage with the elected trustee group and can escalate their concerns through lodging a dispute with the trustees through the CSOS in terms of section 39 of the CSOS Act. The alternative is to get 25% of owners together ( measured by PQ) to request in writing that the trustees call an SGM with the owners providing the agenda which may include the removal of the existing trustees and the election of new trustees. If they fail to do so in a reasonable period then the owner group of more than 25% by Value can call the Special General meeting ( with our assistance)
In terms of your scheme's documentation, Whitfields has nothing to hide, but we follow the requirements of the ST legislation and direction from the trustees. Any Owner is allowed to view the schemes documentation that they have requested to see in writing by making an appointment during work hours and come and view and copy such documents at the Whitfields offices.
In the matter that you raise about the security guards, Whitfields does take GBV very seriously but again such matters have to be dealt with by the parties concerned and require ******** charges to be laid. The trustees would have to raise the matter with the security company as they appoint the security company and manage them as a service provider to the scheme.
The security company does not work for Whitfields but for the Body Corporate, and is a service provider like ourselves and are ultimately appointed and controlled by the trustees.
Should you require any further clarifications please address an email to *** and we will try to assist you as best we can to provide you with the options that are provided in ST legislation.
Yours faithfully The Whitfields Management Team.
Best regards,