LB
Liam B

1 reviews | Active since Jul 2024

24 Jan 2025, 11:43

Terrible Service

Must be one of the worst estate management companies I have encountered. Regardless that there seems to be no maintenance or anything done in the complex I live at, I have had to proceed with transfer of my unit.

Whitfield's transfer department repeatedly ignored emails from my attorney while trying to obtain clearance figures to enable the property transfer to go through and we had to find an alternative way to proceed with the transfer which was successful. Now multiple months later Whitfield's have added this clearance fee to my statement when they clearly did no work and is completely ********* to me. I've been dealing with this for over a month with multiple delayed responses and replies.

I would be happy to pay if a service was provided but to be honest the service and replies are completely poor.

0
Replies (3)
Whitfield Property
Whitfield Property's reply24 Jan 2025, 12:54
Official
Dear Liam, 

we note your review with the utmost disappointment as this is certainly not the values that we espouse as a Company. 

We will engage with you seperately via email and trust that we will be able to resolve the matter by finding workable solutions for your unhappiness.

The WPM Team
LB
Liam B's update24 Jan 2025, 17:02
Reviewer Update
To update, Whitfield's did reach out to me and helped resolve the issue.

Many thanks
LB
Liam B's update03 Feb 2025, 11:43
Reviewer Update
Update again, over a week and a half later I am yet to receive an updated statement. Still maintain the poor service and seems like it is extremely difficult to send an updated statement.

Whitfield's must be very busy dealing with day to day work.