RB
Rosalyn B
1 reviews | Active since Dec 2010
30 Sept 2021, 17:32
Shocking service
Tried to get my new tenants sorted out regarding their entrance remotes and linking their cell phones to to the intercom system so they let visitors, contractors into the complex since 27 August. The complex care manager doesn't seem to know what's going on and her response to my emails is poor.
It is now a month later and still not sorted. I'm fed up!! Yesterday sent an email to regarding my leaking roof which is pretty urgent now. I wonder how long it will take to sort that out. I can assirdy them if their response is slow they will be liable for any damages to my and my tenants property
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Whitfield Property's replyOfficial
01 Oct 2021, 13:05Dear Ms Bragg, unfortunately the maintenance of common property, and the day to day running of the scheme where you own such as the administration of the access control system and gate remotes , and any roof leak in your section is not part of the service level agreement that your scheme owners ( trustees) have entered into with Whitfields. While the Whitfields care consultant staff may try to assist where they can, you and your tenant are well aware of the contact details ( email and phone number) of the caretaker who lives at the scheme, and who is responsible for sorting out such issues as you have highlighted in your complaint. It is the Body Corporate trustees who are ultimately responsible for the maintenance of all aspects of your scheme and the appointment and control of all service providers and contractors. Your use of a social media platform such as you have is unwarranted and unfair.
Whitfield Property's reply01 Oct 2021, 13:05
Official
Dear Ms Bragg, unfortunately the maintenance of common property, and the day to day running of the scheme where you own such as the administration of the access control system and gate remotes , and any roof leak in your section is not part of the service level agreement that your scheme owners ( trustees) have entered into with Whitfields. While the Whitfields care consultant staff may try to assist where they can, you and your tenant are well aware of the contact details ( email and phone number) of the caretaker who lives at the scheme, and who is responsible for sorting out such issues as you have highlighted in your complaint. It is the Body Corporate trustees who are ultimately responsible for the maintenance of all aspects of your scheme and the appointment and control of all service providers and contractors. Your use of a social media platform such as you have is unwarranted and unfair.