Poor service from Whitbfields property

Contacted their office and spoke to two individuals with regards obtaining a letter to state whether I pay for the refuse removal in the monthly levi or not pay for refuse removal in my.monthly levi. I contacted their office 2 weeks ago and sent emails to this regard. These two individuals have not responded to emails or to contact me as I am a owner in this complex namely Twin Oaks in Randpark Ridge Randburg Gauteng. The office in Gauteng Four ways are not customer friendly and management at Whitsfields need to intervene ASAP to resolve this issue of mine and it costs me extra funds to the City of Joburg in respect of my property rates. This is pathetic service on the part of the company. Management is free to contact me to gather further information.