Mismanagement of Whitfield Propertys

Mismanagement, *********** and running a ****.

This is what I have experienced with Whitfield property. Ralph firstly needs to read up and learn the Consumer Protection Act of South Africa as he is billing and dealing with customers. I moved in just over a year ago and from the first statement from Ralph there was an issue. There was an interest charge on the statement when I asked about this. He said it was because there was a late payment, so I told him nowhere on the statement or did they notify me about when payments are due. Ralph responded with " the previous owner should have told you" I responded and told him that it was not for the previous owner to tell me it was for Whitfield to tell me, and he continued to say it was the previous owner's responsibility to do so. How is this the previous owner's responsibility they are not the ones invoicing me, this information is to be given by the company invoicing me.

When I told Ralph to refer to the Consumer Act, suddenly after that the next statement had a due date on it and the interest charge was removed.

Then, it being January i notified Ralph that there was a part payment, and the rest would be paid in the month as i was waiting for money to clear in my account. He responded that interest would be charged, again i asked him where on the statement does it say this as it does not, then he sends me a "Welcome pack pdf" this was the first time since i moved in that i ever received this once, again against the consumer act to charge interest when it was not communicated to you. To make matters worse his email was very threating and aggressive, and he wrote ***NERS WHO DONT PAY) in big bold text and told me i must make payment immediately. This is not how you deal with customers and i want something done about this attitude of his.

This is poor management from Whitfield and Ralph who is really useless. The last 10 or so months i have been charged an intercom charge when i have granted no access to anyone into the estate. Each month i get billed for there charges. There is a **** going on where the guards call you and then say wrong number or they dial you and say a deliver and then say oh wrong unit, then i get billed for this. This is a **** that has been going on for months now. I have had enough and complained to Ralph who is no help and ***********. I emailed this over three weeks ago with no response as to what happening and why is sucn a **** being allowed to happen. A statement was sent to me just yesterday with another intercom charge, this time there was no even call made to me, this is probably happing to all the residents and as it's a small amount no one really takes notice, but that small amount for all residents a number of times a month ends up a big amount for Whitfield each month. I have advised Ralph i will not be paying any intercom charges as i do not have anyone come to my house. In the year that i have been there i have had a plumber access and a delivery. I have been paying these charges but enough is enough and i will not fall victim to this S C A M any longer.

Another thing is the maintenance of the complex is not kept, a number of times the grass and leaves are just left to grow and fall on the ground, with weeks going by before it is maintained. Yet here we are paying levies for what?? The security of the estate at night is also an issue when there is loadshedding. We pay enough Levies for lighting systems to be installed for this problem. Majority of estates and complex have now done this to make sure the residents are safe at night during loadshedding but typical that the management could not care any less about the security of the residents are and only after money.

When will can i expect this to be sorted out as if not i will reporting Ralph and Whitfield to the National Consumer Commission of South Africa to come investigate