Damaged caused by leaker in Gyser room

Good day I have a very bad experience with Cape Town office from as early as I bought the unit in the Eden estate I remember within a week I received a message that I had a possible leak in my apartment that was in 2021 and I still have proof of the emails to estate manager that kept telling me I should ignore those messages i kept on going back to him with help at this point I’m paying high water bill and spending money to plumber who charged me without even fixing the problem only to find out tjis year 2025 January it the Gyser room outside my complex the leak has even damaged my Gyser valve where it needed to be replaced after having so much difficulties explaining my situation of negligence from estate management from the bugging I was asked to call plumber again to do report and it was done fairly as it was not my fault and quotation submitted to insurance but a lot of people involved in this finally insurance paid only the plumber to fix the leak and know one explained to me why was not the original quote dealt with after sending the report with everything needed plus I was told to wait because insurance paid the other part of money for the plumber but their account was in arrears therefore my money was not available I should wait and I have been very patient I’m still waiting it’s now a month with no hot water no one bothered I pay rates every month and this the service I’m getting I regret buying this property with them I feel they took advantage of me I don’t even know what to I’m very disappointed and hurt I’m writing with the hope it will get to the CEOs of this company